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My Account
How do I create an account?
  1) Click the "Your Account" link at the bottom of our site.
2) Enter your email address.
3) Select "I am a new customer".

Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "Your Account " link at the bottom of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the checkout page where you will be offered various shipping methods and their prices. Shipping rates are based on package size, weight and ship to location.
I forgot my password.
  Click the "Your Account" link at the bottom of our site. Under the login box you'll see a link that says "Forgot your password? Click here". Once the form is filled out an email will be sent to you with your password.
How do I return my product?
  Please visit our returns pagefor more information on returning an item.
I received the wrong product.
  If you feel that you have received the wrong product, please contact us at info@citikitty.com within 72 hours of receiving the product.
What is your return policy?
  Returns for unopened items are accepted within 30 days for receipt date. Returns require an RMA#. Please visit our returns pagefor more information on returning an item.
When will my order ship?
  Most orders ship within 1-2 business days. You will receive an e-mail shipping confirmation once your order has shipped that contains tracking information.

If you have an account with us please click the "Your Account" link at the bottom of our site. Orders placed while you were logged in with show in your order history along with tracking information.

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